Important Message
Update, Wednesday, May 20, 2020
We thank all our customers for your precious support! It’s a great pleasure for us to provide you with an exceptional shopping experience, online and on the phone.
SAFE store pickup: You can now order by phone or online and select the store pickup option. At the moment, your order can be picked up at the Mirabel outlet. Products are generally available for a safe pick up 24 hours after placing your order. As soon as the team processes your order, an email will be sent to you to let you know that your order is ready to be picked up. The instructions for ensuring a safe pickup will be given in the email. Pickup at the Ville Mont-Royal store will be available from June 8.
The opening of physical stores:
-The Mirabel outlet will open its doors on May 25.
-The Ville Mont-Royal store will open its doors on June 8.
Please note that in order to maintain the quality of the service offered and to protect our precious clientele as much as our team of EXPERTS, the number of clients will be limited inside the stores. Customers who have made an appointment with an EXPERT will be given priority. The functionality for making appointments will be activated in the coming days. Stay tuned!
ONLINE PURCHASES: The Agatha team is operational in a secure environment to process and dispatch your orders.
The EXPERTS team: Our experts are available 7 days a week between 9am and 4pm to answer your questions and process telephone orders 📞1-855-873-2323
90-Day Best Price Guarantee: Buy with confidence at Agatha. Ask us for a price adjustment up to 90 days after your purchase if you find a lower price online on an identical, in-stock item, at Agatha or elsewhere for a stock item. See the details here.
FREE delivery: As always, you benefit from the free delivery with purchases of $50 or more. Please note that shipping costs for orders under $50 are only $5. See the details here.
Furniture purchase: For any purchase of furniture, we invite you to contact our EXPERTS at 1-855-873-2323. Our team can guide you and allow you to complete your order by phone or online.
Returns and exchanges: Rest assured! You will have 90 days after the physical stores reopen to return or exchange an eligible product in person. You can always make your return or exchange remotely! See the details here.
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Update, Tuesday, March 24, 2020
In the evening of Monday, March 23, the policies announcing the mandatory closure of all non-essential businesses eased to our great relief. Indeed, electronic commerce is excluded from these measures. Here are the elements put in place by the Agatha team:
ONLINE PURCHASES: The Agatha team is operational in a secure environment to process and dispatch your orders. Our inventory is good and our supply chain is stable.
Please note that we encourage you to order your essential items as soon as possible to ensure you receive them before any change in government action. The Agatha team continuously monitors the progress of the COVID-19 issue in order to maintain an essential and exceptional service in this particular context. However, as we saw on March 23 at 1pm, the drastic measures taken by the government are evolving from day to day.
The EXPERTS team: Our experts are available 7 days a week between 9am and 4pm to answer your questions and process telephone orders 📞1-855-873-2323
90-Day Best Price Guarantee: Buy with confidence at Agatha. Ask us for a price adjustment up to 90 days after your purchase if you find a lower price online on an identical, in-stock item, at Agatha or elsewhere for a stock item. See the details here.
FREE delivery: As always, you benefit from the free delivery with purchases of $50 or more. Please note that shipping costs for orders under $50 are only $5. See the details here.
Pick-up in-store: Customers contacted on March 23 by a member of our team for an order ready to be picked up will be able to do so as scheduled on March 24 between 9am and 9pm at the Mirabel operational centre.
Returns and exchanges: Rest assured! You will have 90 days after the physical stores reopen to return or exchange an eligible product in person. You can always make your return or exchange remotely! See the details here.
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Update, Monday, March 23, 2020
Following the statement made by Mr. Legault at 1pm this Monday, March 23, 2020, announcing the compulsory closure of all non-essential businesses starting on March 24 at 11:59pm, here are the elements put in place by the Agatha team:
ONLINE PURCHASES: Orders for items in stock placed before Tuesday, March 24, at 9am will be dispatched the same day.
Thereafter, we will continue to receive your orders and we will process and ship them in chronological order (first come, first shipped) from April 13.
The EXPERTS team: Our experts remain available 7 days a week between 9am and 4pm to answer your questions and process telephone orders 📞1-855-873-2323. The team will work remotely. Please note that we may not be able to answer you on March 23 due to the high call volume. Leave a message and a team member will get back to you as soon as possible.
90-day BEST price guarantee: Buy with confidence at Agatha. Ask us for a price adjustment up to 90 days after your purchase if you find a lower price online on an identical, in-stock item, at Agatha or elsewhere, for a stock item. See the details here.
FREE delivery: As always, you benefit from the free delivery with purchases of $50 or more. Please note that shipping costs for orders under $50 are only $5. See the details here.
Pick-up in-store: If you have already been contacted by a member of our team for an order ready to be picked up, you will receive an email on March 23 regarding the procedure for collecting your items on March 24 between 9am and 9pm at the Mirabel operational centre.
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Update, Thursday, March 19, 2020
We would like to thank all the organizations that followed suit and chose to temporarily close their physical stores. This collective effort will certainly have a positive effect in the proper management of the COVID-19 crisis.
ONLINE PURCHASES : The Agatha team is operational in a secure environment to process and dispatch your orders.
The EXPERTS team : Our advisers are available 7 days a week between 9am and 4pm to answer your questions and process telephone orders 📞1-855-873-2323
90-Day Best Price Guarantee: Buy with confidence at Agatha. Ask us for a price adjustment up to 90 days after your purchase if you find a lower price online on an identical, in-stock item, at Agatha or elsewhere for a stock item. See the details here.
FREE delivery : As always, you benefit from the free delivery with purchases of $50 or more. Please note that shipping costs for orders under $50 are only $5. See the details here.
Pick-up in-store : In-store pick-up is by appointment only at the Mirabel operational centre. The appointments are managed by our Customer Service 7 days a week between 9am and 4pm. 📞1-855-873-2323
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Saturday, March 14, 2020
to our valued customers
The Agatha team truly cares about your well-being, that of your families and ours. We want to make the best decisions to effectively contribute to overcoming the collective challenge related to the coronavirus.
In order to be consistent with the company's mission and values, we are announcing the preventive closure of our 2 physical brick and mortar stores, Ville Mont-Royal and Mirabel, for an indefinite period of time.
All of our efforts will be focused on serving you over the phone and online. Our experts and our entire team are well equipped to handle the majority of your questions remotely. This will allow you to live the "Agatha experience" from the comfort of your home which in turn will help to slow the spread of the virus that temporarily affects our daily lives.
To summarize:
- Our telephone line will be active during normal hours to guide and advise you.
- Our website remains fully functional to serve you safely and efficiently.
- Our reception and shipment operations remain active and efficient.
- The Ville Mont-Royal store will be closed starting now for an indefinite period.
- The Mirabel outlet will be closed starting now for an indefinite period.
- IMPORTANT: Our team remains available for you to pick up your products on special order and the products that you have planned or plan to retrieve eventually. Health and safety precautions are taken. Pick ups will be made ***by appointment only*** to enable us to serve you efficiently and securely. Appointments will be managed, as usual, by our Customer Service, open Monday to Friday from 9am to 4pm at 1-855-873-2323.
Hoping that these exceptional measures, as well as those of other organizations, will collectively allow us to forge stronger ties.
André, Agathe and the entire Agatha team