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It is with sadness that we announce that Agatha closed its doors on Friday, August 11, 2023.
After facing the challenges of a pandemic, navigating through labour shortages and supply difficulties, and battling to turn the company around, the current economic climate affecting the retail sector has, despite our best efforts, gotten the better of us.
Therefore, it is with a heavy heart that we are forced to make this decision.
If you were an Agatha customer and had a pending order, we invite you to contact the financial institution that issued your credit card in order to request a refund via the chargeback process.
If the card issuer reimburses you after your request, you won't have to do anything.
For consumers who are not eligible for chargeback and have not received a refund in any way, you will be able to file a proof of claim with the syndic. You will find the form to fill out enclosed with the notice you will receive from the trustee in the coming weeks. You can also contact the trustee Raymond Chabot inc. at 1 844 967-3707 or [email protected] .
We sincerely thank you for your support over the past 12 years and are truly sorry for any inconvenience this situation may cause you. We wish you all the best in your future family life.
-The Agatha team